Our Services

The nucleus of our operation where all administration is automated is to facilitate efficient processing of claims and quotations. Customers are able to receive up to date information with regards to their vehicle progress. We have qualified journeymen to man the panel beating department using specialized equipment. State of the art chassis equipment and factory approved welding machines are used in order to ensure and maintain precision repair standards. All the equipment used in our panel shop guarantee that the most stringent factory specifications have been met. Our paint shop uses the most sophisticated dust free pneumatic preparation systems. The paint preparation system totally excludes water therefore reducing any chance of corrosion on any repair work done. The paint shop is also equipped with fully computerized and automated spray booths and colour lab. This ensures the most accurate colour matching and dust free finishing on any paintwork. We have also recently installed the latest Standox waterborne paint technology as per factory standards.

Qualified technicians ensure repairs are carried out to the highest quality with genuine replacement parts. A team of trimmers then re-assemble customer’s vehicles once painting and finishing has been completed. A post repair safety check is carried out by our quality controller to ensure work has been executed in accordance with the company’s high quality levels. Suppliers of all parts and products are carefully selected and monitored to ensure that only the best is used on our customers’ vehicles. Tongaat Auto Industries accepts responsibility for sub contracted repairs and service, and takes the initiative to ensure that all work performed and repairs carried out are in accordance with the agreed estimate or insurance companies instructions and standards.

Tongaat Auto Industries is passionate about the services it offers to customers which include:

Free quotations
Courtesy car service

Valet & polish on vehicles repaired
Air-conditioner servicing & re-gassing

Vehicle collection & delivery
24 Hour accident response

Repairs to all makes of vehicles
Two year guarantee on all work done

5 Year warranty on all paintwork done
Regular liasion with customers whilst repairs are being done

After sales service
Weekly customer satisfaction Index (RGT Smart)

About us

Being one of the largest independent collision repair specialists on the Durban north coast for the past 30 years, Tongaat Auto Industries prides itself in its main core values:
Quality service and high standard of workmanship
Consideration and respect for customers, their vehicles and belongings
Lawfulness and respect for the motor industry and it's principles
Environmental awareness and concern
Teamwork and fair and equitable treatment of staff
Safety of customers and staff

Tongaat Auto Industries constantly seeks to exceed our customers’ expectations and needs by providing quality, performance and exceptional workmanship. Our Credentials:
Member of Retail Motor Industries (RMI)
Collision Repairers Association approved (Major Structural Repairer
MERSETA accredited training centre
Level I BEE Contributor


Some manufacturers we are a factory approved repair centre for:


Some of the major insurance companies we undertake work for:


Some manufacturers we are a factory approved repair centre for:

Throughout our history a key aspect of our company’s philosophy towards business has been to acquire and maintain a reputation for high quality customer service, as well as to develop loyal and committed team members. We pride ourselves in meeting our customers’ needs consistently and see ourselves as an extension of our customer’s organization. Nobody knows better that personal relationship are built on loyalty, trust and friendship.

View our certificates

Contact Us

We would love to hear from you. If you have any questions please do not hesitate to give us a call or alternatively complete the form below. Thank you

  • Address: 19/21 Krishan Desai Road, Tongaat
  • Phone: 032 944 1332/ 032 945 1256 / 032 944 1261
  • Email:tai@wol.co.za